Terms of service

Last updated: 31 October 2026

1. About us and these Terms

The mairik.com online store is operated by Maison Mairik LLC (trading as Mairik), Yerevan 0051, Armenia, registration number 264.110.932935, tax code 00159432 ("we", "us", "our"). You can contact us at info@mairik.com or +374 91 56 80 18.

These Terms of Service apply to every purchase made on mairik.com. When you place an order, you accept these Terms. Please read them together with our Shipping Policy, Refund Policy and Privacy Policy.

2. Our products

Our pieces are embroidered by hand, so each one is unique and small variations in embroidery, colour and size are part of their character rather than a defect. We photograph our products as accurately as we can, but colours may look slightly different depending on your screen.

All products are subject to availability. If an item you ordered turns out to be unavailable, we will let you know and refund you in full.

3. Prices and payment

All prices are set and charged in Armenian drams (AMD) and include applicable taxes. Prices shown in other currencies are for information only; your bank or card provider converts the amount and may apply its own exchange rate and fees.

Shipping costs are added at checkout according to our Shipping Policy. You can pay with the payment methods shown at checkout. Payment is taken when you place your order.

If we discover an obvious pricing error, we will contact you before dispatching the order and you can either confirm the order at the correct price or cancel it for a full refund.

4. Orders

After you place an order, we send you an email confirming that we have received it. This email is not yet acceptance of your order. The contract between you and us is formed when we send you an email confirming that your order has been dispatched.

We may decline or cancel an order, for example if an item is out of stock, if payment cannot be authorised or if we suspect fraud. In that case we will tell you and refund any payment in full.

You must provide accurate contact and delivery details and may not order using another person's identity or payment details without their permission.

5. Shipping and delivery

Cost: delivery within Armenia is free; delivery to all other countries costs a flat 12,000 AMD.
Carriers: we ship with Major Express to CIS countries and with FedEx to all other countries.
Timing: orders are dispatched within 3–5 days and usually arrive within 7–14 days. These times are estimates, not guarantees.
Customs: for deliveries outside Armenia, import duties and taxes charged by the destination country are paid by the customer. Customs clearance may delay delivery, and we have no control over how long it takes.
Insurance: every parcel is insured by us while in transit. Responsibility for the parcel passes to you when it is delivered to the address you gave us. If a parcel is lost or arrives damaged, contact us and we will resend the items or refund you in full.
Tracking: we email you a tracking number as soon as your order ships.

More details are in our Shipping Policy.

6. Cancellations, returns and refunds

Before dispatch: you can cancel your order by emailing info@mairik.com before it has been dispatched. We will refund the full amount, including shipping.

After delivery: you have 30 days from the date you receive your order to return all or part of it for a refund. To start a return, email info@mairik.com and we will send you a return form and return number. Items must be unworn and unused, in perfect condition, with all tags attached and in their original packaging, and must be sent from the country the order was delivered to.

Return shipping is at your expense, and the original shipping costs and any customs duties or taxes are not refundable. Once we receive and check the returned items, we refund the purchase price to your original payment method within 10 business days. How long the refund takes to appear depends on your bank.

Faulty or damaged items: if an item arrives damaged or has a manufacturing fault, contact us as soon as possible with photos. We will offer a repair, an exchange or a full refund, and in that case we cover the return shipping.

Full instructions are in our Refund Policy. Nothing in these Terms affects the mandatory rights you have as a consumer under the law that applies to you.

7. Discount codes

Discount codes are subject to the conditions stated when they are issued. Unless stated otherwise, only one code can be used per order; codes cannot be exchanged for cash, cannot be applied to orders already placed and may expire. If you return items bought with a discount, we refund the amount you actually paid.

8. Intellectual property

All content on mairik.com, including photographs, designs, embroidery patterns, texts, logos and graphics, belongs to Maison Mairik LLC or is used with permission and is protected by copyright and trade mark law. You may view and share our pages for personal, non-commercial purposes, and you are welcome to share links to them. You may not copy, reproduce, modify or use our content commercially without our prior written consent.

9. Use of the website

You agree not to misuse the website, including by providing false information, interfering with its operation or security, or using bots or scraping tools to collect its content or data.

10. Our liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that was not foreseeable, nor for business losses. Our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes our liability where this is not permitted by law, including for death or personal injury caused by our negligence, for fraud, or under mandatory consumer protection law.

11. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as natural disasters, strikes, carrier or customs delays, or government restrictions. If such an event affects your order, we will contact you and, if delivery is no longer possible, refund you in full.

12. Privacy

We process your personal data as described in our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The version published on the date you place your order applies to that order. The date of the latest update is shown at the top of this page.

14. Governing law and disputes

These Terms and any purchase made on mairik.com are governed by the laws of the Republic of Armenia. If you have a complaint, please contact us first at info@mairik.com and we will do our best to resolve it. Any dispute that cannot be resolved amicably will be settled by the competent courts of Yerevan, Armenia. If you are a consumer living outside Armenia, you also keep the protection of the mandatory laws of your country of residence and may bring proceedings there where that law allows.